Shaw’s 24/7/365 Support… Hardly

Posted on 20 April 2008 by Rosalind Gardner

I run an online business which means that I need to be connected to the Internet when I work. So, when I got up at 5AM this morning and discovered that I had no Internet connection, I did the standard checks to make sure that the problem wasn’t on my end — ie. I rebooted both my computer and the modem. After that didn’t resolve the problem, I phoned Shaw. After hearing how I could buy access to last night’s sports event and that folks in Merritt and Trail could experience some problems with connectivity (but their technical staff was working on the problem) I then went through four different “press 1, 2 or 3″ choices at which point the phone... more

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