I hate painting of the household / wall / room variety. And because I dislike it so much, I have very little patience for painting projects, and having little patience doesn’t improve my skills. For evidence, see photos on the right which clearly depict my inability to ‘color within the lines’. So one must wonder [...]
I finally made a change to my office that I should have made 6 years ago when I moved in. Of all the rooms in this house, the office was the darkest. Granted, the rest of the house is pretty much walls of windows, so it was hard for the office to compete, especially with [...]
I’m just back from my first trip to Hawaii – most of which was spent in Internet-free zones, and upon checking my Gmail for the first time in nearly 3 weeks – I discover Google Buzz, Google’s mashup of Facebook and Twitter. I’ve already read some comments in which folks are complaining that they can’t [...]
What were the chances? I took a short video during Jeremy Palmer’s and my presentation about video marketing here at Affiliate Summit West 2010 — or at least I thought I had! Apparently, one must press ‘Record’ first. UGH! Especially considering we had such a GREAT audience that was also in the video waving for [...]
When it comes to acting on my own behalf in terms of being active everyday, well… let’s just say that I subscribe to Newton’s First Law of Motion which states that “a body at rest will remain at rest unless an outside force acts on it“. The first thing I do when I get up [...]
As both a consumer and customer service critic, Tony Hsieh’s (sounds like ‘Shay’) recent presentation at Yanik Silver’s Underground Seminar really resonated with me. Zappos did over 1 billion dollars in 2008 and Tony talks about how he’d rather spend money on things that improve the customer experience (what he calls the “WOW” factor) than [...]
Here’s a reminder for U.S. online companies that do business with international clients. British Columbia is a P-r-o-v-i-n-c-e. Does that seem like a minor point? Well, those Americentric errors are killing your sales with people from the ‘outside’ world. When they see those mistakes, your potential customers and affiliates always stop and wonder…