{"version":"1.0","provider_name":"RosalindGardner.com","provider_url":"https:\/\/rosalindgardner.com\/blog","title":"Customers Remember What You Say - RosalindGardner.com","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"CW3lnd3NZl\"><a href=\"https:\/\/rosalindgardner.com\/blog\/customers-remember-what-you-say\/\">Customers Remember What You Say<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/rosalindgardner.com\/blog\/customers-remember-what-you-say\/embed\/#?secret=CW3lnd3NZl\" width=\"600\" height=\"338\" title=\"&#8220;Customers Remember What You Say&#8221; &#8212; RosalindGardner.com\" data-secret=\"CW3lnd3NZl\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/rosalindgardner.com\/blog\/wp-content\/uploads\/customer.jpg","thumbnail_width":"454","thumbnail_height":"496","description":"Everyone makes mistakes. Customers know this. How you handle those mistakes is the deciding factor on whether the customer will forgive you and come back, tell their friends about the experience, or heaven forbid, post negative remarks on the Internet about you. So when should you admit to making a mistake? If you catch the [&hellip;]"}