I just came across one of the best customer service stories I've ever read and wanted to share it with you.
In the post on her Writing – Cooking – Life blog, Zaz Lamarr tells how Zappos responded in a truly touching and heartfelt gesture to care for her, their customer, at a time when she really needed a lift.
But the story gets better still. Spreading the good word about Zappos via her blog has garnered Zaz the 13th spot for the keyword “Zappos”, 162 comments on the post as well as a whole lot of positive press for Zappos, a company with heart.
I'd bet you can't read Zaz' “I Heart Zappos” without getting just a little misty… or where you'll do your shoe-shopping this Christmas! 🙂