And yes, you folks (you in particular) do a fabulous job of working with your affiliates. Now if only we could change the first-click rule, things would be perfect.

Cheers,
Ros

It’s amazing at how easily we can forget about the importance of good customer service.

We are human after all, and people sincerely respect and remember those who go out of their way to be human about affairs and not label them as merely a number or a figure.

Since 1998, AWeber has always had a world class support team and we always go out of our way to make sure our cutomers get the best service possible. Sometimes this means going above and beyond the call of duty .

I personally see to our affiliates’ need as well, and am always here to address any affiliate queries personally, as you know.

Great job!

-Ron

I’m thrilled to hear that someone still thinks customer service is important. I had an experience yesterday with a very large delivery service. Hint: Its name is not commonly shortened to three letters. It’s the other big one.

I ordered something on Friday and I was told the expected delivery was scheduled for today, 2/25. However, I tracked the package yesterday morning and I saw that it was on the truck out for delivery. I was happy to hear that and waited for the package.

I tracked the package again around 4:30pm and I saw in the notes column that the package was taken back to the depot as the package wasn’t “due” to be delivered until today.

Can you imagine they took the package back to the depot rather than delivering it earlier than the expected delivery day? It’s speaks to the lack of good customer service that has swept the country and the lack of good sense on the part of the driver.

Ellen